{"id":4134,"date":"2025-05-15T10:03:43","date_gmt":"2025-05-15T03:03:43","guid":{"rendered":"https:\/\/daihoc.fpt.edu.vn\/en\/?p=4134"},"modified":"2025-09-30T17:27:25","modified_gmt":"2025-09-30T10:27:25","slug":"how-do-fpt-university-students-receive-academic-support","status":"publish","type":"post","link":"https:\/\/daihoc.fpt.edu.vn\/en\/quality-assurance\/how-do-fpt-university-students-receive-academic-support\/","title":{"rendered":"How do FPT University students receive academic support?"},"content":{"rendered":"<p data-start=\"265\" data-end=\"599\">As a student at FPT University, encountering academic challenges is completely normal \u2014 whether it&#8217;s keeping up with coursework, understanding difficult subjects, or navigating academic procedures. To support students through such moments, FPT University has established a structured academic support system tailored to student needs.<\/p>\n<p data-start=\"601\" data-end=\"823\">This system is defined in Task 1.1 \u2013 Academic Support Services under the Quality Procedure for Student Life (Code: 08-QT\/\u0110H\/HDCV\/FE), in alignment with the ISO 21001:2018 standard for educational quality management.<\/p>\n<p style=\"text-align: justify;\">Below are the academic support steps presented under the PDCA cycle \u2013 Plan, Do, Check, Act.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-4135\" src=\"https:\/\/daihoc.fpt.edu.vn\/en\/wp-content\/uploads\/2025\/05\/Academic-support-system.png\" alt=\"\" width=\"1600\" height=\"1200\" srcset=\"https:\/\/daihoc.fpt.edu.vn\/en\/wp-content\/uploads\/2025\/05\/Academic-support-system.png 1600w, https:\/\/daihoc.fpt.edu.vn\/en\/wp-content\/uploads\/2025\/05\/Academic-support-system-768x576.png 768w, https:\/\/daihoc.fpt.edu.vn\/en\/wp-content\/uploads\/2025\/05\/Academic-support-system-1536x1152.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>1. Plan \u2013 Planning academic support<br \/>\n<\/strong>From the start of each semester, the university prepares a full academic support plan for students at every campus, including a list of services, timelines, and assigned staff or departments.<br \/>\nStudents can actively reach out for more academic support information through the contact details below:<\/p>\n<p style=\"text-align: justify;\"><strong>Student Affairs Office<br \/>\n<\/strong>\u00a0\u25cf Email: sro.hn@fpt.edu.vn<br \/>\n\u25cf Address: Room 101, Delta Building<br \/>\n\u25cf Hotline: 024 668 05915<br \/>\n\u25cf Fanpage:<a href=\"https:\/\/www.facebook.com\/CTSV.FU\/\"> https:\/\/www.facebook.com\/CTSV.FU\/<\/a><\/p>\n<p style=\"text-align: justify;\"><strong>Student Services Office<br \/>\n<\/strong>\u00a0\u25cf Email: dichvusinhvien@fe.edu.vn<br \/>\n\u25cf Address: Room 102L, Alpha Building<br \/>\n\u25cf Hotline: 024 7308 1313<\/p>\n<p style=\"text-align: justify;\"><strong>2. Do \u2013 Implementing support services<br \/>\n<\/strong>\u00a0During the learning process, if students face issues such as:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Difficulty with a subject<\/li>\n<li>Unclear attendance score handling<\/li>\n<li>Need assistance in adjusting academic plans<br \/>\n\u2026 they only need to submit a request via the FAP system at<a href=\"https:\/\/fap.fpt.edu.vn\"> https:\/\/fap.fpt.edu.vn<\/a> or call the hotline 024 7308 1313. Students will receive support as follows:<\/li>\n<li><strong>Personalized consultation<\/strong>: helping students understand their issues and solutions<\/li>\n<li><strong>Quick referrals<\/strong> to relevant departments such as Academic Affairs, Testing, and Academic Departments<\/li>\n<li>If students miss over 10% of sessions in a particular course, they will receive a warning email before being barred from taking the exam<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">All information is communicated transparently via the fanpage:<a href=\"https:\/\/www.facebook.com\/CTSV.FU\/\"> https:\/\/www.facebook.com\/CTSV.FU\/<\/a> or through emails from the Student Relations\/ Student Services Offices at:<br \/>\n\ud83d\udce9 sro.hn@fpt.edu.vn \/ dichvusinhvien@fe.edu.vn<\/p>\n<p style=\"text-align: justify;\"><strong>3. Check \u2013 Evaluation and student feedback<br \/>\n<\/strong>\u00a0After receiving support, students will typically get:<\/p>\n<ul style=\"text-align: justify;\">\n<li>A <strong>satisfaction survey<\/strong> sent directly to their email by the\u00a0 Student Relations\/ Student Services Offices to reflect on their experience<\/li>\n<li>Opportunities to give <strong>suggestions for additional academic services<\/strong> they may need<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">The university also organizes meetings across campuses to draw lessons learned and discuss how to improve student support.<br \/>\nThis ensures that students are never \u201cleft behind\u201d and are always heard and accompanied by the university in their learning journey.<\/p>\n<p style=\"text-align: justify;\"><strong>4. Act \u2013 Improvement for the next semester<br \/>\n<\/strong>\u00a0Based on student feedback, the university will improve the academic support plan for the following semester by:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Adding new services<\/li>\n<li>Simplifying support procedures<\/li>\n<li>Enhancing response time and handling processes<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">This means that what students share will be recorded and used to enhance the academic support system for future cohorts \u2014 and the current students themselves will benefit from those improvements in the next semester.<\/p>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>As a student at FPT University, encountering academic challenges is completely normal \u2014 whether it&#8217;s keeping up with coursework, understanding difficult subjects, or navigating academic procedures. To support students through such moments, FPT University has established a structured academic support system tailored to student needs. This system is defined in Task 1.1 \u2013 Academic Support&hellip;<\/p>\n<p class=\"u-text-right\"><a href=\"https:\/\/daihoc.fpt.edu.vn\/en\/quality-assurance\/how-do-fpt-university-students-receive-academic-support\/\" class=\"more-link\"><i class=\"fa fa-play-circle-o\" aria-hidden=\"true\"><\/i>Continue reading <span class=\"screen-reader-text\">How do FPT University students receive academic support?<\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":4135,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"categories":[49],"tags":[],"class_list":["post-4134","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-quality-assurance","cart","cart--wide"],"acf":[],"_links":{"self":[{"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/posts\/4134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/comments?post=4134"}],"version-history":[{"count":1,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/posts\/4134\/revisions"}],"predecessor-version":[{"id":4136,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/posts\/4134\/revisions\/4136"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/media\/4135"}],"wp:attachment":[{"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/media?parent=4134"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/categories?post=4134"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/daihoc.fpt.edu.vn\/en\/wp-json\/wp\/v2\/tags?post=4134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}