Policy statement
The University commits that every employee has the right to raise an appeal about their employment rights and/or pay, to have it handled impartially and on time, to be informed in writing of the outcome and the reasons, to request a review if dissatisfied, and to do so without any fear of retaliation. This commitment reflects FPT’s core value of “Respect for the Individual” and complies with the Labour Code of Vietnam and related regulations.
Purpose
This process sets out how FPT University receives, records, investigates, resolves, reviews and reports employees’ appeals on their rights and/or pay. It aims to:
- protect the legitimate rights and interests of employees and ensure they are paid correctly, fully and on time;
- resolve disagreements early, fairly and consistently across all campuses;
- identify systemic problems in HR policies, payroll and management practices and correct them; and
- improve the quality of work life, teaching and learning, and strengthen the reputation of FPT University as a fair employer.
Scope of application
Who can appeal: all employees of FPT University at every campus (Ha Noi, Ho Chi Minh City, Da Nang, Can Tho and Quy Nhon), including full-time and part-time staff, lecturers and visiting lecturers, administrative and support staff, staff on probation and former employees.
What can be appealed: any decision, action or omission that the employee believes affects their rights and/or pay, including:
| Area | Examples of matters covered |
| Pay and benefits | Salary, salary grade or increment; allowances; overtime and night-work pay; teaching-hour payments; bonuses (incl. 13th-month); deductions; late or incorrect payment; payslip errors |
| Social protection | Social, health and unemployment insurance contributions; sick, maternity and paternity benefits; occupational accident cover |
| Contract & working time | Labour contract terms, renewal or termination; working hours; rest periods; annual and public-holiday leave; workload allocation |
| Evaluation & career | Performance appraisal (KPI) results affecting pay or bonus; promotion and title decisions; access to training |
| Discipline & conduct | Disciplinary decisions; material liability; transfers; suspension |
| Equality & safety | Discrimination, harassment (incl. sexual harassment), unsafe working conditions, breaches of privacy |
Legal and policy basis
- Labour Code of Vietnam No. 45/2019/QH14 – employees’ rights to fair pay and to complain; procedures for individual labour disputes (Articles 187–190).
- Decree 24/2018/ND-CP – settlement of complaints and denunciations in the field of labour (time limits, first- and second-level resolution).
- FPT Complaint and Denunciation Regulations issued by FPT Corporation on 25 March 2024.
- FPT University’s internal labour rules, salary and benefits policies, and Code of Conduct.
Channels for submitting appeals
| Channel | How to use it | Received / handled by |
| Email [email protected] | Send a description of the issue with supporting documents (payslip, contract, decision…). | Quality Assurance Dept. (records) → HR Dept. (resolves) |
| myFPT Next – Feedback | In-app Feedback function, MyFPT support zone on Workplace, or [email protected]. Payslip and benefits can be checked directly in the app. | HR Dept. / relevant unit |
| iNghe | Select the unit, describe the issue, attach files; personal details optional (anonymous submission possible). | FPT Corporation → forwarded to the unit concerned |
| Line manager / HR in person | Raise the matter directly or in writing; the manager/HR must log it on the same day. | HR Dept. |
| Trade Union | Ask the grassroots Trade Union to receive, support or represent you. | Trade Union Executive Committee |
| FPT Compliance & Legal Board | [email protected] or 024.7300.7300 (ext. 48368) – for serious matters, or where the University’s handling is in question. | FPT Corporation Compliance & Legal Board |
The iNghe platform (inghe.fpt.com) – FPT’s official channel for employees to raise feedback and concerns, including on rights and pay
FPT’s “power trio” of internal platforms, developed in-house by FPT people: myFPT Next, the all-in-one super app (payslip, benefits, rewards, tasks and the Feedback function for concerns on rights and pay)
The appeal process
Level 1 – Resolution at FPT University
Level 1 flowchart: responsibilities, requirements and time limits
Level 2 – Independent internal review
Within 30 days of receiving the Level 1 result (or if no result is received on time), the employee may request a review by email to [email protected] or through the Trade Union. The review is carried out by:
- an Appeal Review Panel chaired by a member of FPT University’s leadership board, including a Trade Union representative and a manager not involved in the original decision; and/or
- the FPT Corporation Compliance & Legal Board ([email protected]; 024.7300.7300, ext. 48368), which is independent of the University.
The panel reviews the file, may hold a meeting with the employee (who may be accompanied), and issues a written decision within 15 working days. Any underpayment confirmed at any level is paid in full, retroactively.
Level 3 – External recourse
Employees retain at all times the right, under Vietnamese law, to take their complaint to the competent provincial labour authority/inspectorate (Decree 24/2018/ND-CP), or to settle an individual labour dispute through a labour mediator, the Labour Arbitration Council or the People’s Court (Labour Code 2019, Articles 187–190). FPT University cooperates fully with these bodies.
